Frequently Asked Questions
Discover everything you need to know about our heritage, luxury fragrances, and artisanal skincare products.
Where are Santa Maria Novella products manufactured?
All of our products are handcrafted in Florence, Italy, at our historic workshop. We maintain traditional production methods and use high-quality natural ingredients to honor our heritage dating back to 1221.
What is the standard shipping timeframe for international orders?
We offer worldwide shipping via premium couriers. Standard international delivery typically takes 5-7 business days, while domestic orders within Italy are usually delivered within 2-3 business days.
Are your fragrances and skincare products vegan and cruelty-free?
Santa Maria Novella is committed to ethical beauty. We do not test our finished products or ingredients on animals. Many of our formulations are plant-based, though some traditional recipes may contain honey or beeswax.
Can I return a fragrance if I have opened the seal?
To maintain the highest hygiene and quality standards, we can only accept returns on products that are unopened, unused, and in their original cellophane packaging within 14 days of receipt.
How should I store my perfumes to ensure their longevity?
To preserve the integrity of the precious essential oils, we recommend storing your fragrances in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with industry-standard encryption to protect your personal information.